F.A.Q.

FAQ

About Clearly

What is Clearly?

Clearly is an online therapy platform that puts people at the centre. We know that taking the first step is not easy, so we make sure everything else is simple and straightforward: finding your psychologist, booking your session, and continuing your process without interruptions or surprises.

Why choose Clearly?

We know that deciding to go to therapy is already an important step. That's why we make sure that everything that follows is as simple as possible.

We only work with psychologists who have gone through a rigorous selection process. You can view their full profile, their training, their way of working, and reviews from other users before choosing. We also offer tools designed to help you get the most out of your process: automatic summaries after each session, notes and tasks between sessions, and a mood tracker so you can see how your progress evolves. And if at any point you feel your psychologist is not the right fit for you, you can change them. Because what matters is that your therapy works.

What type of therapy can I access on Clearly?

Clearly offers individual therapy and couples therapy. Within individual therapy, we have psychologists specialised in a wide range of areas: anxiety, depression, self-esteem, relationships, work and professional life, life-changing experiences such as grief or trauma, eating disorders, ADHD, and much more. In the initial questionnaire, we ask what you need help with so we can show you the psychologists best suited to your situation.

In what cases is Clearly not suitable for me?

Clearly is designed to support online therapeutic processes, which means there are situations where in-person care that can guarantee your immediate safety is more appropriate.

If you find yourself in any of the following situations, we recommend seeking specialised emergency care:

Risk of suicide or active self-harm
Domestic or gender-based violence situations
Severe-phase eating disorders
High-level substance use
Acute psychotic episodes

Here are some resources where you can get immediate help:

🇪🇸 Spain

Emergency services: 112
Emotional crisis & suicide support: 024
Gender-based violence support: 016
Substance use & addiction support: pnsd.sanidad.gob.es

🇵🇱 Poland

Emergency services: 112
Emotional crisis & suicide support: 116 123
Domestic violence support (Niebieska Linia): 800 120 002
Substance use & addiction helpline: 800 199 990

For eating disorder crises or acute psychotic episodes, please contact emergency services directly: 112

How It Works

How does Clearly work?

Clearly works as a space where online therapy is accessible, clear, and hassle-free. You can find your psychologist, book your sessions, and track your progress, all from the same platform and without any surprises along the way. We also offer tools designed to help you make the most of each session: automatic summaries after each session, notes and tasks between sessions, and a mood log so you can see how your process evolves.

How do I find my psychologist?

You start by answering a short questionnaire of about 5 minutes, telling us how you're feeling, what you're looking for, and when you want to start. From there, we show you the psychologists who best match your needs so you can choose at your own pace: you'll see their training, experience, working style, and reviews from other users. They even have a short video introducing themselves. Once you've chosen, all that's left is booking your first session. If at any point you feel they're not the right fit, you can change them with no hassle.

How long does it take to have the first session?

It's up to you! In the initial questionnaire, we'll ask how urgently you need support. If you need it soon, we can show you psychologists with availability that same day or the next.

How long is a session?

Individual sessions last between 50 and 60 minutes, depending on the psychologist. Couples sessions can last up to 120 minutes. In all cases, it is the psychologist who sets the format that best suits their way of working.

How long does a therapy process last?

There is no single answer, because every person and every process is different. What we do know is when changes start to be felt: according to a study by the American Psychological Association, around 80% of people notice improvement after 10 sessions. Some users resolve a specific situation and decide to stop there. Others continue for longer to explore deeper aspects of their lives. You decide the depth and duration of your process.

Is online therapy less effective than in-person therapy?

There is no evidence of this. Online therapy can be just as effective as in-person therapy. The most important factor is not whether the session is online or in a clinic, but feeling comfortable with your therapist and maintaining continuity in the process.

Can I do couples therapy on Clearly?

Yes. On Clearly, you will find psychologists specialised in both individual and couples therapy. In the initial questionnaire you can indicate which type of therapy you are looking for, and we will show you the profiles that best suit your situation.

Our Psychologists

How does Clearly select its psychologists?

Before any therapist sees a user on Clearly, they go through a selection process in which we evaluate their professional background, their therapeutic approach, and above all, their way of connecting with patients. Only 4% of psychologists who apply become part of the platform. You can read more about this process on our psychologists page.

Are Clearly's psychologists registered?

Yes. All Clearly psychologists hold a four-year university degree, a Master's in General Health Psychology, and a valid licence to practise in Spain. This is a mandatory requirement to be part of the platform.

Can I choose my own psychologist or are they assigned automatically?

The choice is yours. After completing the initial questionnaire, we show you a list of psychologists who match your profile and what you are looking for. You can explore each one at your own pace: view their training, experience, working style, and reviews from other users. They even have a video introducing themselves. You decide who to start with.

Can I change my psychologist if they are not the right fit?

Yes, and it's something we take very seriously. Your relationship with your psychologist is the foundation of a good therapeutic process, and if you feel they are not the right person for you, you can change them. Your session credit transfers to the new psychologist, so you don't lose anything in the process.

To make the change, you can explore available psychologist options, or if you find it hard to decide or have any special requirements, you can contact us and we'll be happy to help.

How can I contact my psychologist?

You can always write to them through the chat that appears in your profile: psychologists receive a notification and will get back to you as soon as possible.

What therapeutic approaches are available?

On Clearly you will find psychologists working with different therapeutic approaches: cognitive-behavioural, Gestalt, psychoanalysis, clinical psychology, systemic-relational, EMDR, third-generation therapies, humanistic, and integrative. In each professional's profile you can see which approach they use and how they apply it in their work, so you can choose with all the information you need.

Before Your Session

How do I prepare for my session?

Check your internet connection speed as well as your video and audio quality.
Make sure you have time set aside for the session and choose a quiet place free from interruptions.
We recommend turning off notifications on your computer or phone to avoid distractions and stay focused on the therapy.

As a tip, you can jot down the topics you want to cover beforehand, which will make the session more effective.

Where will the online session take place?

Sessions take place through our platform's video call service, ensuring a secure and private environment. If you have any connection issues, please contact our support team and we will be happy to help.

Sessions

Can I choose the time of my sessions?

Yes. You can view your psychologist's availability directly on their profile, and choose the day and time that suits you best.

Can I cancel or reschedule a session?

Yes, you can cancel or reschedule any session up to 24 hours before it begins, at no cost and without needing to give any explanation. If you cancel with less than 24 hours' notice, the session fee is non-refundable. In that case, we recommend letting your therapist know and trying to find another time together.

Is the session held via chat, phone call, or video call?

Clearly sessions are held via video call, directly through the platform or the app, with no need to install any additional software. The chat available with your therapist is designed for managing appointments, resolving queries, and staying in touch between sessions, but it does not replace the session itself.

Payments

How much does a session cost at Clearly?

The price of a session at Clearly varies depending on the therapist, as each professional sets their own rate within the platform. You'll find different price ranges based on the experience and specialty of the therapist you choose.

What payment methods does Clearly accept?

You can pay for your session with a bank card, Apple Pay, Google Pay, or PayPal. All payments are processed through Stripe, our secure payment gateway, to ensure your data is protected.

Is there a fee to use the platform?

Our platform is free for all users. You'll only pay for your sessions at the rate set by your therapist, which you can see on their profile before booking — no additional costs.

When do I pay for my session?

Ideally, you should pay at the time of booking to confirm your slot without any complications. If you'd prefer to book first and pay later, you can do that too — just ask your therapist to hold the time and make sure you complete the payment at least 24 hours before the session.

Can I get a refund?

Yes, if you request it at least 24 hours before the session was due to take place. To do so, contact our support team and it will be processed the same day or the next business day.

Can I invite someone to Clearly?

Yes. When you invite someone to Clearly, they get 50% off their first session and you receive €20 credit to use on yours. The only condition is that the person you invite has never registered on the platform before. You can find your invite link in My profile > Invite your friends.

Can I pay for someone else's session?

Yes, you can pay for another person's session by entering their email address when booking, as long as you have their consent. Once you've confirmed the session, please get in touch with our support team to let us know. We also offer the option to purchase a gift card and send it to whoever you'd like, so they can book their session directly.

Can I buy a gift card?

Yes, you can purchase a gift card on our platform and send it to anyone you'd like. For more information, contact our support team and we'll be happy to help.

Privacy & Security

Does Clearly protect my privacy and data?

Absolutely. All information you share on Clearly — your personal data, your conversations with your therapist, and your session history — is completely confidential. No one on the Clearly team has access to your chat with your psychologist, and we comply with the General Data Protection Regulation (GDPR).

Are therapy sessions on Clearly secure?

Yes. All video calls on Clearly are conducted through an end-to-end encrypted connection. No one, not even the Clearly team, has access to what happens in your session.

For Therapists

How can I join Clearly as a therapist?

You can submit your application from the 'For Therapists' section of our website. Once received, our team will review it and get in touch with you to continue with the selection process.

What requirements do I need to be part of the platform?

To be part of Clearly, you must hold a university degree in Psychology, a Master's in General Health Psychology, and a valid licence to practise in Spain. These requirements are mandatory to ensure all psychologists on the platform have the necessary training and qualifications.

How does the selection process work?

Once your application has been submitted, our team holds an interview with you to learn about your professional background, your therapeutic approach, and your way of connecting with patients.

I have applied to join Clearly. How long might it take to hear back?

Our team usually responds within a few days. If you haven't heard back after that time, you can write to us at hello@clearly.help and we will be happy to help.

Support

What are the technical requirements for using Clearly?

To attend your sessions, all you need is a computer, tablet, or smartphone with a camera and microphone, and a stable internet connection. Sessions are held directly through the web platform or our app, with no need to install any additional software.

How can I contact the Clearly team?

You can contact us through the support chat available on the platform, or write to us at hello@clearly.help. We're here to help you 💙

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